Introduction xix
Part I • Fundamentals 1
Chapter 1 • What’s in Lync? 3
Chapter 2 • Standards and Protocols 37
Chapter 3 • Security 67
Chapter 4 • Clients 105
Part 2 • Getting Lync Up and Running 141
Chapter 5 • Planning Your Deployment 143
Chapter 6 • Installation 189
Chapter 7 • Migration and Upgrades 255
Part 3 • Administration 299
Chapter 8 • Introduction to PowerShell, the Lync Management and Regular Expressions 301
Chapter 9 • Role-Based Access Control 341
Chapter 10 • User Administration 367
Chapter 11 • Archiving and Monitoring 403
Chapter 12 • Troubleshooting 441
Part 4 • Voice 471
Chapter 13 • Getting Started with Voice 473
Chapter 14 • Call Admission Control 507
Chapter 15 • E911 and Location Information Services 545
Chapter 16 • Extended Voice Functionality565
Part 5 • Integration 613
Chapter 17 • Exchange and SharePoint 615
Chapter 18 • Hybrid Deployments 681
Chapter 19 • Th ird-Party Integration 703
Part 6 • Mobile Devices 743
Chapter 20 • Mobility 745
Appendix A • The Bottom Line 799
Chapter 1: What’s in Lync? 799
Chapter 2: Standards and Protocols 800
Chapter 3: Security 801
Chapter 4: Clients 802
Chapter 5: Planning Your Deployment 803
Chapter 6: Installation 803
Chapter 7: Migration and Upgrades 806
Chapter 8: Introduction to PowerShell, the Lync Management Shell, and Regular Expressions 807
Chapter 9: Role-Based Access Control 809
Chapter 10: User Administration 812
Chapter 11: Archiving and Monitoring 814
Chapter 12: Troubleshooting 815
Chapter 13: Getting Started with Voice 816
Chapter 14: Call Admission Control 817
Chapter 15: E911 and Location Information Services 818
Chapter 16: Extended Voice Functionality 819
Chapter 17: Exchange and SharePoint 820
Chapter 18: Hybrid Deployment 822
Chapter 19: Third-Party Integration 823
Chapter 20: Mobility 826
Chapter 21: Telephony Devices 827
Appendix B • Adoption 829
Understanding the Power of UC 829
The Promise 829
The Pitfalls 830
Introducing Lync to Your Business 831
Piloting Lync 832
Training Your Users 834
Appendix C • Using Persistent Chat Effectively 839
Introduction to Persistent Chat 839
Examples of Role-Based Solutions for Persistent Chat 840
Project Managers 840
Lawyers 842
Consultants 843
Examples of Industry-Based Solutions for Persistent Chat 844
Banking 844
Software Company 845
Operations for Multinational Enterprise (MNE)845
Better “Unification” of Data 847
What Is MindLink? 847
Index 851